What Went Wrong With Cover Oregon?

In January, 2014, Governor Kitzhaber asked for an independent, third-party review of the Cover Oregon website project. These are the questions that First Data was tasked with asking:
1.  What was the basic oversight and governance accountability as it relates to the multiple parties and the procurement/administration/finances of vendor services?
2.  Who was in the position to make decisions as it relates to the Website Project?
3.  Why were Oracle products and Oracle services chosen for the Website Project?
4.  Did the State or Cover Oregon consider engaging a system integrator to assist with the Website Project?  If not, why not?  Did the Website Project Team or any of its members believe the State or Cover Oregon had the expertise to undertake the Website Project without the assistance of a system integrator?  If so, why?
5.  How was the original scope of the Website Project determined and by whom?  To what degree did the scope of the Website Project delay the implementation?  How was the scope managed?  After the Website Project Team or any of its members realized that the Website was not going to work, would it have been possible to change the scope?  If so, how?
6.  Did the Website Project Team or any of its members have a plan B for operations developed when the Website Project Team or any of its members realized or began to realize the exchange was not going to work?  If not, why not?
7.  When did the Website Project Team or any of its members realize or begin to realize the Website was not going to be ready?  Who first realized the Website was not going to be ready?

Do you want to know too?  Click here for the executive summary and full report.